iLAB UNDERSTANDS TELECOM

As the Telecommunications industry becomes an increasingly important aspect of our daily lives, and more service offerings are added daily, reliability and performance becomes the key differentiator between providers.

In order for Telecom providers to stay competitive and increase market share they must continually innovate and adapt their consumer pricing models, make improvements in the network infrastructure, and release new features before their counterparts.

Telecom providers must also meet the customer service demands of the market, in an age when all aspects of customer service are on public display and a poor customer experience can be shared with a large network of peers.

With such great pressure to innovate, a quality assurance partner is essential in implementing programs and developing solutions that hit the market with an immediate positive impact. We know how catastrophic a flawed launch can be.

Failure to innovate can lead to a significant loss in market share. Launching a solution with critical flaws that jeopardize your customer relationships can leave a devastating impact on the future of your business.

"The telecommunications industry is extremely competitive, so we are always forced to adapt quickly. We trust iLAB to guide us and keep our solutions working the way our customers expect."

BILLING UPGRADES

New and innovative billing methods are always being added and incorporated into the offerings of telecom providers. When you are making constant modifications, it can be easy to create bugs in your billing software.

NETWORK ENHANCEMENTS

When advances in hardware require improvements in the mobile network, implementing updates that fail to meet user expectations can result in the loss of customers.

CUSTOMER RELATIONSHIPS

Create customized experiences for high value or unique customer groups to make sure their plans are tailored to their needs. Utilize customer data to effectively market new programs and promotions.

CUSTOMER EXPECTATIONS

When people engage with their mobile provider, either over the phone or in a retail store, consumers expect a high level of customer service. How do you find a competitive advantage in an area with such high expectation and demand?

MOBILE CONVERGENCE

Mobile technology is now extending to non-traditional channels of consumption such as LTE service in vehicles, payment terminals for retail stores, and more. Will your mobile systems work in this new playing field?

BRANDS TRUST iLAB

NOT SURE WHERE TO START?

Before you can effectively build the solution of tomorrow, you must first understand where you are today. We can help.