Modernizing ERM With Salesforce: How iLAB Delivered Scalable, Automated Quality In the public sector, a state agency set out to modernize its legacy Employee Relationship Management (ERM) system, which had become difficult to maintain and limited in its ability to...
Accelerating Statewide Digital Modernization for Public Sector Customer Management Multi-Year, Statewide Transformation of a Revenue-Critical Public System State agencies across the country are investing in government IT modernization to replace aging systems, improve...
From 219 Hours to 2: Modernizing BMV Tax Validation The Indiana Bureau of Motor Vehicles (BMV) operates one of the most data-intensive, legislatively driven systems in state government. Unlike many agencies, the BMV generates revenue. That means every rate change,...
Accelerating AI System Validation in a Statewide Digital Transformation As part of a statewide digital modernization effort, a large public safety agency implemented a secure AI knowledge assistant to transform access to policies, procedures, and internal...
Connecticut’s Clean Slate Record Erasure Finally Takes Off — with iLAB as a Key Testing Partner After years of delays, Connecticut has officially launched its Clean Slate record erasure program, clearing tens of thousands of old criminal convictions. iLAB has been...
