Your customers don’t want a mobile experience – they demand it. Smartphones and other mobile devices quickly became the go-to method for browsing. Applications now allow customers to engage with businesses safely and securely on-the-go. However, mobile apps run in vastly different environments than traditional web apps on a PC or laptop. Rigorous QA testing specific to the issues presented by mobile can be hard to implement. Here are five mobile app challenges only solved by software quality assurance testing.
Creating a well-designed mobile app requires deciding what features of your site should even go into it. People use their phones in different ways than a computer, browsing and scrolling as opposed to point-and-click. Consider what portions of your business need to be available in that format. A bank needs to allow customers to transfer money or check a balance, but it’s less likely that someone will apply for a loan through their phone. Consider what features will get used the most, then add more as demand increases.
Mobile devices allow users to do more with less space. But your team needs to know if the graphics and layout fit to the smaller screen. If mobile app QA testing gets skipped for some reason, there’s a chance that certain areas of an app may not load and display correctly. Additionally, mobile browsing relies on touch-screen accessibility. If a customer can’t tap on their account settings while using a smaller device, they may not have much use for your app.
As with laptops and PCs, no one brand of mobile device can claim market dominance. You need to ensure the app performs regardless of what device someone uses. That’s why iLAB has its own Device Lab in South Africa – one room where you can see your app on almost every brand of device, across multiple generations of hardware and software. By performing mobile app quality assurance testing using a variety of devices, we locate bugs and glitches that would otherwise go unnoticed.
Perhaps above all else, customers want to be certain their personal information is protected and secure. People using mobile devices are often connected to public WiFi. That means exposure to malware, viruses, and other attacks. QA testers need to vigorously confirm your application is encrypting data and keeping all personal info on lockdown. This is especially true if you’re creating an app dealing with sensitive information like banking or medical records.
How often have you found yourself swiping through your phone, only to learn you’re at a critically low battery level? Without an outlet, you might have to switch to a battery-save mode, which changes some functions of your device. Cell phones get used a lot with low charge or multiple applications running at once. QA testing should focus on running checks with this variety of mitigating factors.
Creating a usable and helpful mobile application has become a cornerstone of any thriving business. However, these programs present unique difficulties and challenges that must be tested to be overcome. If you’re unsure of what your next step should be, iLAB is here to help. We live and breathe software testing and can help you feel confident your mobile app is ready to hit the market. Contact us today to learn more!