iLAB UNDERSTANDS BANKING & FINANCIAL SERVICES
Customers’ connections to their banks have shifted. Individual relationships with local tellers were replaced by the ATM. Today, consumers connect to their bank through the computer, and more frequently now, their mobile devices.
“If banks can’t provide the experiences retail and commercial bank customers want, agile non-banks are ready to serve them with mobile payments, video-chat customer service, and other innovative products and services. Bank CIOs must seize the moment and create value for their firm’s customers and revolutionize operations to deliver.” – The Gartner Group, Overview for Banking and Investment Services, 2015
Banks are no longer just banks, they are IT companies. Everything is digital, including the way bills are paid, the monthly statements customers receive, even the way individuals exchange currency.
No longer does the local teller establish your bank’s reputation. Now, your organization’s reputation is based on the ease of which customers can access your services and carry out the actions they need to perform.
Releasing a faulty solution will create negative customer interactions, and a security breach could expose all your customer’s assets.
Behind the scenes, your organization is performing thousands of transactions each day. As interest or exchanges rates are modified in real-time, your pricing and commission structures must adjust. As federal governments make adjustments to rules regarding fund transfers between banks, software must adapt.
Failure within these systems could prevent your entire organization from carrying out daily business operations and could severely harm consumer confidence in your brand.
RELEASE NEW FEATURES
Your customers have come to expect advancements in banking practices, and your competitors are working quickly to adapt and innovate. Can you release the solutions your customers need with the quality they can expect?
EXPAND SALES CHANNELS
Deploy your sales tools to an extensive network of bankers and third party sales partners working with a variety of different solutions.
GROW PARTNERSHIPS AND REWARDS
Prepare for the growing convergence of industries and be prepared to partner with third parties in order to deliver new features and provide customers with rewards.
Mobile payment solutions are being heavily marketed and vendors are being pressured to offer those solutions to their customers. Is your bank prepared to adapt and integrate with the mobile payment trend?
A TRUSTED, COMPREHENSIVE PARTNER
The pressure to innovate and harness the power of data resulted in one iLAB client reaching out for an ongoing engagement. The client was experiencing extremely high cost to manage actuarial changes and implement them throughout the organization and its sales partners. This hampered their ability to scale and add new sales channels.
BRANDS TRUST iLAB