iLAB UNDERSTANDS TOURISM & GAMING
The hotel industry is facing an increasingly competitive market that pushes the hotels to have a greater need to differentiate for their customers. Hotels need to have a deep knowledge of their customers’ needs, behavior, and preferences to be aware of the ways in which their hospitality services will be delivered. The purpose is to create value and therefore, stimulate customer retention and loyalty. In other words, they need create an exceptional experience adjusted to their customers’ needs to maintain the company’s long-term success; and that is exactly what the top companies in the industry are doing.
Do you understand which promotions and events are bringing in the most traffic to your doors? Can you see the real-time data on which guests are taking full advantage of your amenities, and which might need some prompting? These data tools are critical for generating more value per client visit, and increase the overall number of visits to your properties.
REWARD HIGH VALUE CLIENTS
The tourism industry offers a wide variety of options in which the consumer can spend their money. Make sure that the clients who bring you the most value are rewarded.
MORE RETURN VISITS
Once a visitor has a sample of the experience you have to offer, how can you attract them back? Software solutions give you that data to target individuals to promote new experiences and events.
Automate the customer service experience and give your visitors all the features they need at the touch of their key card. Link banking information, grant access to certain guest tiers, and more.
CRITICAL FOR CUSTOMER EXPERIENCE
The pressure to innovate and harness the power of data resulted in one iLAB client reaching out for an ongoing engagement. The client was experiencing extremely high cost to manage actuarial changes and implement them throughout the organization and its sales partners. This hampered their ability to scale and add new sales channels.
BRANDS TRUST iLAB