Modernizing ERM With Salesforce: How iLAB Delivered Scalable, Automated Quality In the public sector, a state agency set out to modernize its legacy Employee Relationship Management (ERM) system, which had become difficult to maintain and limited in its ability to...
Accelerating Statewide Digital Modernization for Public Sector Customer Management Multi-Year, Statewide Transformation of a Revenue-Critical Public System State agencies across the country are investing in government IT modernization to replace aging systems, improve...
Accelerating AI System Validation in a Statewide Digital Transformation As part of a statewide digital modernization effort, a large public safety agency implemented a secure AI knowledge assistant to transform access to policies, procedures, and internal...
Optimizing Workforce Development Testing With Selenium View PDF Version Client: Public Sector State Agency The agency initially relied on contractors and a proprietary tool for testing their applications, leading to high costs and inefficiencies. The objective was to...
Retail: iLAB Serves as the Core Testing Team for One of the Largest SAP Clients in the World View PDF Version Introduction The client’s stakeholders include various Business units, Business Engagement Managers, Project Managers, Delivery Managers, and various...
