Case Studies

The Indiana Bureau of Motor Vehicles (BMV) operates one of the most data-intensive, legislatively driven systems in state government. Unlike many agencies, the BMV generates revenue. That means every rate change, every tax table update, and every integration with a partial service provider carries real financial consequences.

As part of a statewide digital modernization effort, a large public safety agency implemented a secure AI knowledge assistant to transform access to policies, procedures, and internal documentation. iLAB partnered with the agency to lead the testing, automation, and validation efforts supporting the solution’s rollout.

After years of delays, Connecticut has officially launched its Clean Slate record erasure program, clearing tens of thousands of old criminal convictions. iLAB has been proud to serve as the clean slate testing partner to ensure the system is accurate, reliable, and secure.

Optimizing Workforce Development Testing With Selenium Client: Public Sector State Agency The agency initially relied on contractors and a proprietary tool for testing their applications, leading to high costs and inefficiencies. The objective was to introduce Selenium as an open-source alternative to reduce costs, improve testing processes, and deliver more effective results.

iLAB has deep experience providing independent SQA and testing services for multiple state agencies specializing in approving eligibility for benefits-related programs. iLAB provides testing and SQA services for the state agency first partnering with them in 2014 for a six-month engagement to conduct SQA assessments on four of its major systems and on partner vendor processes.

The telecom market in South Africa has much potential for growth in broadband internet access and mobile voice service offerings. One of the three prominent cellular telecommunications companies decided to grab this opportunity. The client decided to deploy a new network to provide expanded mobile voice and data services.

A subsidiary of the world’s second-largest Mobile Telecommunications company fully outsourced all software testing to iLAB in 2014. This subsidiary provides mobile communications services such as voice, messaging, data, and converged services to over 55 million customers.

The client’s stakeholders include various Business units, Business Engagement Managers, Project Managers, Delivery Managers, and various development teams whose primary focus is to ensure seamless implementation, maintenance, and enhancement of legacy, core, and new systems.

A global food, snack, and beverage corporation approached iLAB to help implement a new module: Human Capital Management (HCM), to the SAP Employee Central (EC) module implementation project. iLAB provided the core testing team and led User Acceptance Testing (UAT).

The client wanted to move from the ERP Employee Central (EEC) SAP component and other disconnected support systems to a full suite of SAP Products (Ariba, Concur, S4 Hana, Employee Central, SuccessFactors, UKG, PMGM, Learning, Benefit Focus, Inventory Management, SBP, and Asset Manager).

This government agency’s mission is to serve all its residents by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The client offers various online services to Indiana residents, such as renewing driver’s license, renewing vehicle registration, viewing vehicle title(s), viewing driving records, and 24/7 Self Service Kiosks.

A leading global provider of integrated computing solutions to auto, truck, motorcycle, marine, and recreational vehicle dealers approached iLAB. With nearly 9 billion in revenue and an estimated 570,000 clients, the company is the world’s largest provider of business outsourcing solutions. The company offers various Human Resources (HR), payroll, tax, and benefits administration solutions.

Over the past decade, technology has drastically impacted the insurance industry. For example, big data enables the use of telematics, providing insurers with actionable data about the habits of each individual customer, their susceptibility to risk, and trends in the areas they live and work.

The customer’s connection to their bank has shifted. Individuals had relationships with their local tellers. Today, consumers connect to their bank through mobile devices. Banks are no longer just banks, they are Information Technology (IT) companies.

The mission of this prominent hospital is to promote, protect, and improve the health and safety of all civilians. iLAB believes that everyone deserves to reach and maintain optimal health regardless of where they live, learn, work, or play. iLAB Testing and Software Quality Assurance associates worked with this healthcare institution on the implementation of two systems, Contact Tracing for COVID-19 and VitalChek.

A South Africa-based mining group with a market capitalization of over $7 billion engaged iLAB to implement test ware complementary to the existing integrated SAP and non-SAP environment. The goal was to facilitate test management, automation, and performance testing of SAP and non-SAP systems.

Human Resources (HR) are essential in developing a company’s strategy and handling an organization’s employee-centered activities. Every organization, regardless of size, faces HR management challenges. Harnessing the power of innovative software solutions to process the critical tasks associated with HR can provide a competitive advantage for organizations of all sizes but also comes with risks.

The client has a centralized management company that develops software internally and invests in and focuses on developing, operating, and managing hotels, resorts, and casinos. All the software is provided to meet the differing requirements of the various business units, including aspects such as different government agencies, versions of gaming equipment, multi-currencies, and multi-languages.